Privacy Policy

Last updated: 14 July 2026

Torqueflow-Sydex Limited (“Torqueflow-Sydex”, “we”, “us”, “our”) is committed to protecting your personal data. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have. It applies to www.torqueflow-sydex.com and to our dealings with customers, suppliers and enquirers.

1. Who we are

Torqueflow-Sydex Limited is the data controller for the personal data described in this policy.

Registered office: International House, George Curl Way, Southampton, SO18 2RZ, United Kingdom.
Telephone: +44 23 8212 8627
Email: info@sydexpumpuk.com

2. Personal data we collect

Contact and enquiry data — name, company, job title, email address, telephone number and the content of your enquiry, provided when you complete a form, email us or call us.
Commercial data — information relating to quotations, orders, deliveries, servicing and spare parts.
Technical and usage data — IP address, browser type, device information, pages visited and referral source, collected via cookies and similar technologies (see our Cookie Policy).
Marketing data — your preferences for receiving communications from us.

We do not knowingly collect special category data, and we do not knowingly collect personal data from children.

3. Why we use your data and our lawful basis

To respond to enquiries and provide quotations — necessary for the performance of a contract, or for taking steps at your request prior to entering into a contract.
To supply pumps, equipment, spare parts and services — performance of a contract.
To operate, secure and improve our website — our legitimate interests in running a safe and effective website, and your consent where non-essential cookies are used.
To send marketing communications — your consent, or our legitimate interests where we contact existing business customers about similar products and services. You may opt out at any time.
To comply with legal and regulatory obligations — including accounting, tax and export control requirements.

4. Sharing your data

We may share personal data with: our website platform and IT providers; payment providers; carriers and logistics partners; professional advisers; and group companies where required to fulfil your request. We do not sell your personal data.

5. International transfers

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, we ensure an appropriate safeguard is in place, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or an adequacy decision.

6. How long we keep your data

We keep personal data only for as long as necessary for the purposes set out above. Enquiry data is typically retained for up to two years from the last contact; customer and transaction records are retained for at least six years to meet legal and accounting obligations.

7. Your rights

Under the UK GDPR you have the right to: access your personal data; request rectification of inaccurate data; request erasure; restrict or object to processing; request data portability; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at info@sydexpumpuk.com.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

8. Security

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. No transmission over the internet can be guaranteed as completely secure.

9. Cookies

Details of the cookies we use, and how to control them, are set out in our Cookie Policy.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with a revised “last updated” date.

Cookie Policy

Last updated: 14 July 2026

This Cookie Policy explains how Torqueflow-Sydex Limited (“Torqueflow-Sydex”, “we”, “us”) uses cookies and similar technologies on www.torqueflow-sydex.com (the “Site”). It should be read alongside our Privacy Policy.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to function correctly, to remember your preferences, and to help us understand how the Site is used. Similar technologies such as pixels, tags and local storage may be used for the same purposes; in this policy we refer to all of them as “cookies”.

2. Your consent

When you first visit the Site, a cookie banner allows you to accept or reject non-essential cookies. Strictly necessary (essential) cookies are set without consent because the Site cannot function without them. All other cookies — functional and analytics — are only set if you consent. You can change or withdraw your consent at any time using the cookie settings link on the Site, or by clearing cookies in your browser.

3. Categories of cookies we use

Essential cookies — required for the Site to operate, for security, fraud prevention and load balancing. These cannot be switched off.

Functional cookies — enable enhanced features and third-party services such as payment processing.

Analytics cookies — help us understand how visitors interact with the Site so that we can improve it.

4. Cookies used on this Site

Essential

SSR-caching — performance cookie used for page rendering.
XSRF-TOKEN — security cookie used for fraud detection of calls.
fedops.logger.sessionId — tracks session errors and issues (resilience).
hs — security cookie (legacy).
bSession — used for system effectiveness measurement.
svSession — session cookie used to identify unique visitors.
client-session-bind / server-session-bind — cookies used for API protection.
TS* — cookies used for attack detection.
_wixAB3* — cookie used for site experiments.
_consentik_cookie — stores your cookie consent preferences.

Functional

ts — generally provided by PayPal; supports payment services on the Site.

Analytics

_s — used to store a temporary session.
mp_ — used to store a user’s unique identifier.

Some of the cookies above are set by our website platform (Wix) and by third-party service providers. This may involve the transfer of data outside the United Kingdom and the European Economic Area; where this occurs, appropriate safeguards such as UK International Data Transfer Agreements or Standard Contractual Clauses are in place.

5. Managing cookies in your browser

Most browsers allow you to refuse or delete cookies through their settings. Please note that blocking essential cookies may prevent parts of the Site from working correctly. Guidance is available in the help section of your browser.

6. Changes to this policy

We may update this Cookie Policy from time to time. Any changes will be published on this page with a revised “last updated” date.

7. Contact

Questions about this Cookie Policy can be sent to info@sydexpumpuk.com or to Torqueflow-Sydex Limited, International House, George Curl Way, Southampton SO18 2RZ, United Kingdom.

Legal information

Legal Information

Last updated: 14 July 2026

1. Site owner

Torqueflow-Sydex Limited
International House, George Curl Way
Southampton, SO18 2RZ
United Kingdom

Telephone: +44 23 8212 8627
Email: info@sydexpumpuk.com

Torqueflow-Sydex Limited is part of the Sydex group, with manufacturing operations at 36045 Lonigo, Italy.

2. Description of services provided

The purpose of www.torqueflow-sydex.com (the “Site”) is to provide information about the company’s activities, products and services, including progressive cavity pumps, hygienic and positive displacement pumps, peristaltic pumps, grinders, macerators and conveyors, together with associated spare parts and servicing.

We take care to provide information on the Site that is as accurate as possible. However, we cannot be held responsible for omissions, inaccuracies or shortcomings in updating the Site, whether caused by us or by third-party partners who supply us with information.

All information published on the Site is provided for guidance only, is not exhaustive, and is subject to change. Technical specifications, performance figures and availability are indicative and do not form part of any contract unless expressly confirmed in writing.

3. Intellectual property rights

Torqueflow-Sydex Limited owns, or holds the rights to use, all elements accessible on the Site, including text, images, graphics, logos, icons, video, sound and software.

Any reproduction, representation, modification, publication or adaptation of all or part of the Site, by whatever means and in whatever form, is prohibited without our prior written authorisation. Requests should be sent to info@sydexpumpuk.com.

Any unauthorised use of the Site or of any of its content may constitute an infringement of intellectual property rights and may be pursued accordingly.

4. Hypertext links

The Site may contain hypertext links to other websites operated by partners or third parties. We have no control over the content of those websites and accept no responsibility for them, nor for any loss or damage arising from your use of them.

5. Cookies

When you visit the Site, cookies may be placed on your device. A cookie is a small file which records information about how a device navigates a site. Details of the cookies we use, their purpose, and how you can accept, reject or delete them are set out in our Cookie Policy. Refusing certain cookies may prevent parts of the Site from functioning correctly.

6. Personal data

We collect personal data through the Site only where it is needed to provide the services you request, in particular through our contact and enquiry forms. Details of what we collect, why, how long we keep it, and the rights available to you under the UK GDPR — including the rights of access, rectification, erasure and objection — are set out in our Privacy Policy.

To exercise your rights, or to raise any question about how we handle your personal data, contact info@sydexpumpuk.com.

We do not sell, exchange or transfer the personal data of Site users to third parties for their own marketing purposes.

7. Governing law

The Site and this legal notice are governed by the laws of England and Wales, and any dispute arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.